Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at service@yechenhome.com. We will provide you with instructions and a return shipping label. Returns should be sent to the address provided after contacting us. Please note that returns without prior approval will not be accepted.

For returns that are not due to product quality issues, the return shipping cost will be borne by the buyer.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it promptly.

Exchanges

The fastest way to ensure you get what you want is to return the item and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, we’ll process your refund to the original payment method within 7 business days. Please note, it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return and you haven’t received your refund, please contact us at service@yechenhome.com.