Yechen Home Furniture is a premium furniture brand specializing in natural rattan and solid wood pieces. We design timeless, boho-inspired furniture that brings warmth and craftsmanship into your home.

Our furniture is crafted using sustainably sourced rattan and wood materials. Each piece is carefully constructed to meet our quality standards for durability and natural aesthetics.

We currently operate as an online store. You can browse our full collection at yechenhome.com and contact us if you'd like to arrange a viewing.

Browse our collections, select your item, choose any available options, and click "Add to Cart." Proceed to checkout to complete your purchase securely.

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately with your order number. Once shipped, changes may not be possible.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. All transactions are encrypted and secure.

Enter your discount code in the "Discount" field at checkout before completing your payment. Only one discount code can be applied per order.

You'll receive a confirmation email with tracking information once your order ships. You can also log into your account to view order status in real time.

Orders are processed within 1–2 business days of order confirmation. Once processed, shipping takes approximately 3–5 business days for delivery via our multi-warehouse network.

We offer standard shipping via FedEx or UPS for all orders within the United States.

We offer free shipping on all orders within the United States. No additional shipping fees will be charged for U.S. orders.

Once your order has shipped, you will receive an email notification with your tracking details. Use the tracking number to monitor your delivery on the FedEx or UPS website.

Tracking updates can sometimes be delayed by 24–48 hours after the initial scan. During high-demand periods, processing and shipping times may also be slightly extended. We will always notify you of any significant delays.

Please verify the shipping address on your order confirmation. If your package is significantly delayed, contact our support team at service@yechenhome.com and we'll investigate with the carrier on your behalf.

Check with neighbors or your building's reception area first. If the package is still missing, please contact us at service@yechenhome.com within 5 business days and we'll resolve the issue promptly.

We accept returns within 30 days of delivery for items in their original, unused condition. Custom or made-to-order pieces are non-refundable unless they arrive damaged or defective.

Please contact us within 7 days of delivery with photos of the item and your order number. We'll arrange a replacement or full refund at no cost to you.

Email our support team at service@yechenhome.com with your order number and reason for return. We'll provide a return authorization and instructions within 1–2 business days.

Once we receive and inspect the returned item, refunds are processed within 5–7 business days back to your original payment method.

Yes! We welcome custom inquiries for size modifications, finish variations, or bespoke pieces. Contact us with your requirements and we'll provide a quote and timeline.

We offer special pricing for interior designers, trade professionals, and bulk purchases. Please reach out to us directly to discuss your project needs.

We can accommodate custom dimensions, material combinations (rattan + wood), and finish options for select product lines. Lead times for custom orders are typically 4–8 weeks.

You can reach us via email at service@yechenhome.com or through the contact form on our website. We aim to respond within 1 business day.

We currently offer email support. Our team is responsive and committed to resolving your questions as quickly as possible.

Yes! Sign up for our newsletter to receive exclusive offers, seasonal promotions, and early access to new arrivals.

Only one discount code can be applied per order. Promotions cannot be combined unless explicitly stated.

Our products meet standard quality and safety requirements. Specific certifications vary by product — please contact us at service@yechenhome.com for documentation on individual items.

Our furniture is made from natural materials with minimal processing, reflecting our commitment to sustainable and eco-conscious production practices.